Privacy Policy
How Your Personal Information Is Collected, Processed and Used by Yves Rocher
1. Purpose
This document explains how Yves Rocher ("we", "our", "the company") collects, processes, and protects your personal information. Your trust and data security are very important to us. We process personal data transparently and responsibly in accordance with the Law of Georgia on Personal Data Protection and the EU General Data Protection Regulation (GDPR). By visiting or using our website www.yvesrocher.ge, you agree to this Privacy Policy.
2. Our Commitment
We promise that we will:
- Protect the security and confidentiality of your personal data;
- Never use your information unlawfully or unfairly;
- Always provide you with clear and complete information about how your data is processed.
3. Legal Protection
Your data is protected under Georgian law and the GDPR. You have the right to request information regarding:
- What personal data we process about you;
- The purpose of such processing;
- The legal basis for processing your data;
- The sources from which your data is collected;
- To whom your data has been disclosed and for what purpose;
- How long we retain your data.
You may also request a copy of your personal data, or ask us to update, correct, block, or delete it if it is incomplete, inaccurate, outdated, or processed unlawfully. In certain cases, legal or regulatory obligations (for example, accounting or consumer protection laws) may require us to retain some data for a specific period before deletion.
4. Categories of Data We Collect
We collect both personally identifiable information and non-identifiable technical information.
4.1. Personally Identifiable Information
This may include:
- First and last name;
- Email address and phone number;
- Shipping or billing address;
- Order and payment details;
- Account information (if you create a profile);
- Communication history (emails, chat messages, customer support requests).
This data is provided directly by you when you register, place an order, or contact us.
4.2. Non-Identifiable (Technical) Information
Collected automatically when you visit our website, including:
- IP address, device type, operating system, and browser;
- Date, time, and duration of your visit;
- Pages you view and actions taken on the site;
- Cookies and similar technologies (web beacons, pixel tags) used for analytics and performance monitoring.
This information helps us improve website functionality and user experience.
5. Categories of Personal Information
| Category | Description |
|---|
| Contact Information | Contact details such as name, phone number, email, and address. |
| Contractual Information | Details about your orders, products, and services provided. |
| Technical Data | Device, browser, and internet connection details. |
| Location Data | Data that may indicate your location (e.g., delivery address or IP geolocation). |
| Behavioral Data | Information on how you use our website and products. |
| Communication Data | Messages, emails, and other correspondence between you and Yves Rocher. |
6. Purpose of Processing
We process your personal information to:
- Receive, process, and deliver your orders;
- Communicate with you and provide customer support;
- Manage your account and ensure secure access;
- Improve our website, products, and services;
- Send updates, offers, and marketing messages (only with your consent);
- Process payments securely;
- Comply with legal or regulatory requirements.
7. Legal Basis for Processing
Personal data is processed under one or more of the following legal grounds:
- Your consent;
- Performance of a contract or steps taken at your request prior to entering into a contract;
- Legal obligations applicable to Yves Rocher;
- Legitimate interests pursued by Yves Rocher that do not override your fundamental rights and freedoms.
8. Cookies and Analytics
We use cookies to improve your browsing experience, analyze website performance, and personalize content. Cookies store technical data such as IP address, browser type, device type, and visit duration. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.
9. Data Sharing
We may share your data only with third parties that are essential for providing our services, including:
- Courier and delivery partners;
- Payment service providers;
- IT, analytics, and marketing support companies.
All such partners are contractually obliged to handle your data securely and use it solely for the purposes defined by Yves Rocher. We may also disclose information to public authorities if required by law.
10. Data Retention and Security
We store your data only as long as it is necessary for the purposes for which it was collected or as required by law. We apply technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no system can guarantee complete protection against illegal intrusion.
11. Your Rights
You have the right to:
- Request access to your personal data;
- Request correction, update, or deletion of your information;
- Request restriction or termination of data processing;
- Withdraw your consent for marketing communications at any time.
We will respond to your request within 10 working days.
12. Third-Party Links
Our website may contain links to external websites. Yves Rocher is not responsible for the privacy practices or content of those third parties, and we recommend that you review their respective privacy policies before sharing any information.
13. Updates to This Policy
Yves Rocher reserves the right to modify or update this Privacy Policy when necessary. All changes will take effect upon publication on our website. Continued use of the website indicates acceptance of the revised terms.
14. Contact Information
If you have any questions or would like to exercise your data protection rights, please contact us:
📧 info@yvesrocher.ge
